It spans across the entire organization.
CMO's will rely on their COO to fix many AI visibility gaps.
AI doesn’t just judge your content. It learns from signals across your entire organization—product, merchandising, fulfillment, support, and more—shaping whether, when, and how you get recommended. It's far bigger than optimizing content.
When discoverability gaps appear it's usually due to LLM perceptions. These perceptions reveal operational weaknesses your SEO or marketing teams can fully resolve. Instead, they require cross-functional fixes and operational alignment, often led by the COO.
AI systems don’t just evaluate your content—they learn from signals across your entire organization (published by anyone online) to determine if, when, and how to recommend you.
Signals from product, merchandising, fulfillment, and support shape your discoverability. Content optimization alone can’t fix misalignments in these signals.
If these broader, company-wide, signals contradict or weaken your content, AI will choose not to recommend you. We see it again and again.
AI Visibility Optimization will be company-wide initiative.
If you want your brand to stay discoverable in the AI era, it will take more than content tweaks.
It will take cross-functional change.